I have a phone that works just fine... why Unified Communications ...

For more than a decade, manufacturers such as Cisco Systems and value added resellers have been encouraging customers to move away from a traditional land line to a VoIP solution and in the last few years to a Unified Communications solution all with the promise of increased productivity and reduced costs. It wasn?t just lip service! Chadwick Martin Bailey on behalf of Cisco conducted research that identified six proven Unified Communications Application Benefits. You?ll be amazed at the findings.

Six Unified Communications Application Benefits:

1. Presense, IM, Clients
   Unified Communications solutions integrate VoIP capabilities with presence indicators that show user availability and the best way to be contacted to facilitate faster decision making. Instant Messaging provides quick real-time communications that can be easily escalated to group chats or web conferences if necessary. Research shows that 49% of user organizations saved up to 20 minutes per employee daily by reaching workers on the first try. 54% of user organizations saved up to 20 minutes per employee daily by escalating IM chats into phone calls. 50% of user organizations saved up to 20 minutes per employee daily by escalating IM chats into Web conferences.
2. Telepresence
   A telepresence solution provides an in-person experience with reduced travel costs and increased frequency of face-to-face meetings with customers, employees or prospects. Chadwick Martin Bailey found that 46% of user organizations realized travel savings of more than 5 days per employee annually. 68% of user organizations reported productivity improvements between geographically-dispersed functional groups.
3. Unified Messaging
   Unified messaging speeds up user productivity by enabling users to check voicemail messages from their inbox, via their desktop, or from their mobile device. Speech-activated tools allow workers to organize messages and quickly respond to messages. 50% of user organizations saved up to 20 minutes per employee daily from more efficient message management.
4. Conferencing & Collaboration
   Conferencing and collaboration tools such as Cisco?s WebEx provide a virtual meeting space to conduct client meetings, team brainstorming sessions, demonstrations, and more. Collaborating and sharing content and video at the same time enables a highly engaging meeting or event. Over 75% of user organizations experience improved productivity of employees across geographically-dispersed locations due to voice and video conferencing. 64% of user organizations experienced reduced travel costs of over 10%.
5. Mobile Communications
   The workforce is becoming increasingly mobile with telecommuters, sales people who are in the field and executives with demanding travel schedules. Mobility allows these remote workers reliable and secure access to company resources wherever they are located. Features such as single number reach streamline communications by giving callers one number to dial and by redirecting incoming calls to multiple phones. Research showed that 33% of user organizations saved 11 to 20 minutes per employee daily from corporate director access, click-to-dial, presence and visual voicemail on mobile devices. 67% of user organizations reported increased mobile worker productivity and faster problem resolution. 40% of user organizations indicated 11 to 30 minutes saved per employee daily with single business phone number voicemail regardless of device.
6. Contact Centers
   Contact centers when integrated with your phone system and business process can be powerful tools for call routing, contact management, email management, call recording and quality control. 41% of user organizations reported contact center upgrades lead to a 6 to 10% increase in first call resolution. 33% of user organizations reported contact center upgrades decreased average call response times by 11 to 25%.

A Unified Communications solution has the power to transform communication and improve business with improved productivity therefore reduced costs. By removing location barriers, reducing phone tag to reach subject matter experts and by increasing the number and quality of communication tools, businesses have so much more than a telephone. They have a communication solution to power their business.

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